Veronte can’t be detected through USB port

Check the COM port

If your Veronte unit cannot be detected through the USB port, please check if the PC is able to correctly detect the COM port.

On Windows OS systems this is done in the Device Manager:


Windows Device Manager


If the COM port is not detected, this will indicate a hardware issue. Please verify the integrity and continuity of all harnesses and wirings. If the problem persists please contact, one of our engineers will connect with you to diagnose the problem.

Force Maintenance mode

If the COM Port is correctly configured but Veronte still cannot be detected, its is likely that the USB communication has been disabled in the configuration.

If thats the case, it is necessary to force Maintenance mode in order to recover the communication and load a new configuration.