Troubleshooting

Wifi or ethernet not connecting. If the connection is not detected, follow the next instructions:

  1. Open cmd and text ipconfig. Check that IPv4 Address is 192.168.8.95 for DTC or 192.168.8.4 for MH. Now there exists 2 options: if the IP is ok, ensure to make a total charge of the battery. If the IP is not the same:

  • The IP can be reserved for another device which has been connected recently. Wait for 2 minutes to free the IP (disconnect any other device from the PCS that could be interfering).

  • If there has not been any other device connected recently, the problem might be related to the adapter, which means a static IP has to be configured. To do that, go to Change Wi-Fi/Ethernet Settings – Change Adapter options and go to Properties in the desired network (in the following picture it is done for Wi-Fi network).

../_images/Wifi-Ethernet-Settings.png

How to operate - Wi-Fi/Ethernet Settings

  • Once in Properties, check Protocol IPv4 and again Properties. There, configure the Static IP.

../_images/Static-IP-Configuration.png

Static IP Configuration example

  1. If after all these steps it cannot be configured, send an email to support@embention.com.