Troubleshooting

TCP Connection cannot be stablished

In order to correctly establish the connection with PCS/T28 through TCP, the device running the Veronte Pipe software must be assigned the following IP address: 192.168.8.3. This address should be automatically assigned when connecting to T28 network.

If this is not the case, please follow the example below in order to assign a static IP address to your device:

  • Click on ‘Open Network Internet settings’ in the dropdown menu of the Internet configuration

../_images/troubleshooting-1-1.png

  • Click on ‘Change adapter options’ and select your Internet connection method by double clicking on it

../_images/troubleshooting-1-2.png

  • Click on ‘Properties’ and select IPv4 Internet Protocol, then click on ‘Properties’

../_images/troubleshooting-1-3.png

  • Select ‘Use the following IP address:’ and type in the ‘IP address’ tab 192.168.8.3

  • ‘Subnet mask’ should be automatically fulfilled as observed in the following image, else manually type the same subnet mask

../_images/troubleshooting-1-4.png

  • Click on ‘Ok’ and close the windows opened