Troubleshooting

Feedback

Press the feedback button to access the Feedback menu:

../_images/feedback.png

Feedback menu

Users can report a problem they have encountered by creating an issue in their own ‘Joint Collaboration Framework’.

The ‘Download’ button downloads a zipped folder with the current Autopilot configuration and more information needed for Embention to resolve the issue. It is advisable to attach this folder when creating the issue.

Finally, by clicking on the ‘Send’ button, a Github window will open in the browser with an issue.

Note

The user’s ‘Joint Collaboration Framework’ is simply a own Github repository for each customer.

If the user has any questions about this Joint Collaboration Framework, please see Joint Collaboration Framework user manual or contact sales@embention.com.

Simulation with X-Plane does not start

The first time users run HIL Simulator with X-Plane 11, the simulation may not start. This is usually caused by a misconfiguration, please check the following settings in X-Plane:

  • In Setting \(\Rightarrow\) Network \(\Rightarrow\) UDP PORTS:

    • Use UPnP for IPv4 port forwarding: Disabled

    • Port we receive on: 49010

    • Port we receive on (legacy): 49000

    • Port we send from (legacy): 49001

    ../_images/troubleshooting_xplane_network.png

    Network settings

  • In Setting \(\Rightarrow\) Data Output \(\Rightarrow\) NETWORK CONFIGURATION:

    • Send network data output: Enabled

    • IP Address: 127.0.0.1

    • Port: 49005

    ../_images/troubleshooting_xplane_data_output.png

    Data Output settings