Troubleshooting

Feedback

Press the feedback button to access the Feedback menu:

../_images/feedback.png

Feedback menu

Users can report a problem they have encountered by creating an issue in their own ‘Joint Collaboration Framework’.

The ‘Download’ button downloads a zipped folder with the current Autopilot configuration and more information needed for Embention to resolve the issue. It is advisable to attach this folder when creating the issue.

Finally, by clicking on the ‘Send’ button, a Github window will open in the browser with an issue.

Note

The user’s ‘Joint Collaboration Framework’ is simply a own Github repository for each customer.

If the user has any questions about this Joint Collaboration Framework, please see Joint Collaboration Framework user manual or contact sales@embention.com.

Fixing inactive aircraft functions in X-Plane

If an X-Plane user experiences inactive aircraft functions or encounters issues, such as the JATO takeoff feature not activating, malfunctioning avionics, flight controls not responding, or other system glitches, they may be able to resolve these problems by restarting the flight and reloading the aircraft.

Restarting the flight resets the simulation environment, and reloading the aircraft refreshes its systems and configurations, potentially fixing glitches that occurred during the initial load.

To resolve these issues, follow these steps:

  1. Restart the flight:

    • Go to the Flight Configuration menu.

      ../_images/troubleshooting_flight_configuration_restart.png

      Flight configuration option

    • Choose the desired location and select Start New Flight:

      ../_images/troubleshooting_flight_configuration_location.png

      Flight configuration - Location

  2. Reload the current aircraft:

    • Go to the Developer menu \(\Rightarrow\) Select Reload the Current Aircraft (Skip Art Reload).

      ../_images/troubleshooting_developer_reload.png

      Reload current aircraft - Developer

    • Alternatively, the user can create a keyboard shortcut to facilitate reloading the aircraft. To do this:

      Open the Settings window.

      ../_images/troubleshooting_settings_menu.png

      Settings option

      Go to Keyboard \(\Rightarrow\) Operation \(\Rightarrow\) Force reloading the current aircraft (skip art reload).

      Define a custom keyboard shortcut:

      ../_images/troubleshooting_settings_keyboard.png

      Keyboard - Settings

      Note

      In this example the letter “d” has been chosen for the keyboard shortcut, however the user can choose any letter.

Simulation with X-Plane does not start

The first time users run HIL Simulator with X-Plane 11, the simulation may not start. This is usually caused by a misconfiguration, please check the following settings in X-Plane:

  • In Setting \(\Rightarrow\) Network \(\Rightarrow\) UDP PORTS:

    • Use UPnP for IPv4 port forwarding: Disabled

    • Port we receive on: 49010

    • Port we receive on (legacy): 49000

    • Port we send from (legacy): 49001

    ../_images/troubleshooting_xplane_network.png

    Network settings

  • In Setting \(\Rightarrow\) Data Output \(\Rightarrow\) NETWORK CONFIGURATION:

    • Send network data output: Enabled

    • IP Address: 127.0.0.1

    • Port: 49005

    ../_images/troubleshooting_xplane_data_output.png

    Data Output settings

Unable to start HIL Simulation

HIL Simulation can only start if the autopilot is in Normal mode.

In the main page of HIL Simulator, the autopilot mode is indicated:

  • Normal mode

  • Maintenance mode

  • Maintenance mode (loaded with errors)

../_images/maintenance_modes.png

Autopilot 1x mode

For further information on how to proceed to set the autopilot to Normal mode, please consult the Maintenance mode and Maintenance mode (loaded with errors) - Troubleshooting section of the 1x PDI Builder user manual.