In case of any software error, it is possible to extract and analyze files from session folder.


Do not modify or delete manually any Veronte Link file. Copy them to a different path to send or analyze.

Veronte Link files are placed on the following paths:

  • C:\Users\USER NAME\AppData\Roaming\VeronteLink\configurables Device configurations.

  • C:\Users\USER NAME\AppData\Roaming\VeronteLink\sessions Session files, it includes flights information.

  • C:\Users\USER NAME\AppData\Roaming\VeronteLink\tracelogs Event logs, it includes flights information.

  • C:\Users\USER NAME\AppData\Roaming\VeronteLink \(\Rightarrow\) cfg.son Veronte Link connections configuration file. If deleted, the configuration will be lost.

  • C:\Users\USER NAME\AppData\Roaming\VeronteLink \(\Rightarrow\) vlink.lock Internal file that only appears if any instance of Veronte Link is open. If deleted, there will be instability in the system.

Comm Port error in Windows Device Manager

If the following Windows Comm Port error occurs:


Windows Device Manager - Comm Port error

Users must extend the diconnection time to 5 seconds to fix it. To do this:

  1. Go to the Connetion menu \(\rightarrow\) click on the gear icon to open the COM configuration.

  2. Open the Advanced parameters drop down menu \(\rightarrow\) modify the Disconnect time to 5 seconds.


    Connection configuration - Disconnect time

If the user is still having problems with this, please contact the support team by creating a ticket in the customer’s Joint Collaboration Framework; for more information, see Tickets section of the JCF manual.