In case of any software error, it is possible to extract and analyze files from session folder.
Do not modify or delete manually any Veronte Link file. Copy them to a different path to send or analyze.
Veronte Link files are placed on the following paths:
C:\Users\USER NAME\AppData\Roaming\VeronteLink\configurablesDevice configurations.
C:\Users\USER NAME\AppData\Roaming\VeronteLink\sessionsSession files, it includes flights information.
C:\Users\USER NAME\AppData\Roaming\VeronteLink\tracelogsEvent logs, it includes flights information.
cfg.sonVeronte Link connections configuration file. If deleted, the configuration will be lost.
vlink.lockInternal file that only appears if any instance of Veronte Link is open. If deleted, there will be instability in the system.
Comm Port error in Windows Device Manager¶
If the following Windows Comm Port error occurs:
Users must extend the diconnection time to 5 seconds to fix it. To do this:
Open the Advanced parameters drop down menu \(\rightarrow\) modify the Disconnect time to 5 seconds.
If the user is still having problems with this, please contact the support team by creating a ticket in the customer’s Joint Collaboration Framework; for more information, see Tickets section of the JCF manual.