Troubleshooting

Veronte not detected

If a Veronte Unit is not detected by Veronte Pipe:

  • Check if the unit it is correctly connected to the PC.
  • Check if the connection is configured in PreferencesConnections.

If the connection it is not configured:

  1. Go to Preferences > Connections
  2. Select Add and then, if the device is conected using the USB port select Serial COM.
  3. When the connection is completely configured, it is necessary to click on Save Connection in order to make it effective.
Operation - Preferences Panel

Preferences Panel

If the problem persists, maybe there is a problem with the configuration file. Try accessing the safe mode and upload another configuration file into the Veronte Unit. For more information see section License & Safe Mode.

PFD Attitude

When the PFD not displays the correct attitude, there may be an error with the calibration of the inertial measurement unit (IMU). To solve this issue follow the next steps:

  1. Go to Verote Panel.

  2. Click on Calibrate Params.

    Operation - Calibrate Params

    Calibrate Params

  3. A new window will be displayed, here user has to procede to calibrate the IMU, see section Sensors Calibration for more information about this process.

    Operation - IMU Calibration

    IMU Calibration

Altitude Error

When the AGL lectures obtained from telemetry are showing strange results, like a very great value when the UAV is in the ground or even negative ones, the problem can come from different areas and the possible solution will be presented in this section.

Atmosphere Calibration

The atmosphere has to be calibrated according to the current temperature. The calibration options are open directly on Veronte Panel.

Operation - Calibration Menu – Atmosphere

Calibration Menu – Atmosphere

The pop-up window contains the atmosphere parameters, which should be varied to match the actual ones.

Operation - Atmosphere Calibration Window

Atmosphere Calibration Window

Terrain Altitude Meshes

Another source of error could be the terrain model, which contains the information about the heights in the mission area. It could happen that the mesh with this data is not located over the mission trajectory, so when having an error in the height measures this option should be checked.

Meshes are displayed in Mission/Terrain Profile, clicking the option show.

Operation - Terrain Height Meshes

Terrain Height Meshes

  • Show: this option makes the mesh visible. They can be moved directly by dragging them, so they have to be located over the mission waypoints.
  • Auto: to avoid a future error, select this option. When this is enabled, meshes are moved automatically to the mission area.

HIL Simulation Fails

When HIL Simulation does not work properly, is possible that:

  • Simulation frequency is not well configured. In this case, check the XPlane and VerontePipe frequency as described in section Professional HIL of the manual.
  • The aircraft in XPlane is load in a different airport, so be sure of loading it in the correct one.
  • Terrain profile is not correctly positioned: Coarse and Fine zones must be positioned on the mission to have the correct terrain information (see section Mission Setup).
  • The radio connection is down. Check the radio link (Antenna, Cable).
  • Reboot the whole system: Veronte Pipe, Veronte Autopilot and PC.

Telemetry Overflow Error

The telemetry Data Link between Veronte Units (GND-AIR) has a limit on the number of variables that it can transmit. If this number is exceeded, the system will not transmit the last ones added and an error will appear on the sidebar (below the autopilot that has this error).

Operation - Telemetry Overflow error

Telemetry Overflow error

To solve this problem, delete from the Data Link some variables until the error disappears (visit section Telemetry to check how to deal with the telemetry on Veronte Pipe). This problem is not critical to the flight. The operation can be carried out, with the only difference that the last variables added to the Link can not be displayed on the workspace.

Communications Incompatibility

This error appears on the lower part of the sidebar. It means that the variables sent by an autopilot to the other one are not the same as the ones sniffed (“captures”) by the one who is receiving the telemetry.

Operation - Communications Incompatibility

Communications Incompatibility

The software provides a dialogue which solves this problem by selecting which one of the options (telemetry or sniffer) will “take control” over the other one making it having the same variables. Check the sniffer and telemetry link before the operation to make sure that the variables sent and listen are the correct ones (section Variables ).

No enough information of terrain height

When the user tries to save a new mission or an edited one, it is possible that a Warning message appears: “The mission does not have enough information of terrain height. Check the internet and retry”.

Operation - Warning terrain height

Warning terrain height

It can be solved in two different ways:

  • The problem is the internet connection, check it and re-try.
  • The mission has been saved with no waypoints or routes. In this case, the system does not have information about mission location and it is not able to update terrain information.

License Expired

When Veronte Autopilots start, the license state is always checked. As described in section License & Safe Mode, the Veronte license has to be renovated biweekly.

If the license warning is displayed in the right bar (below the autopilot name) as showed in the following figure, it is sufficient a left-click on it and the license panel will show up. The panel is useful to check the following information:

Operation - License panel

License panel

  1. License State (red)
  2. License Expiration Date and Time (blue)

In order to solve the problem, user must check:

  • Internet connection: to renovate the license it is necessary an internet connection.
  • GPS connection: if during the license checking the GPS connection is down, the second check (NAV) will be kept to OFF and the license warning will not disappear.
  • PC date and time: check the date and time settings of the PC. If the date is not correct the system could not be able to check or renovate the license.