Troubleshooting


TCP Connection cannot be stablished


In order to correctly establish the connection with Veronte tracker throgh TCP, the deice running the Veronte Pipe software must be assigned the following IP address: 192.168.8.3. This address should be automatically assigned when connecting to Veronte Tracker network.

If this is not the case, please follow the example below in order to assign a static IP address to your device:

  • Click on ‘Open Network Internet settings’ in the dropdown menu of the Internet configuration
COM Configuration - Preferences Toolbar
  • Click on ‘Change adapter options’ and select your Internet connection method by double clicking on it
COM Configuration - Preferences Toolbar
  • Click on ‘Properties’ and select IPv4 Internet Protocol, then click on ‘Properties’
COM Configuration - Preferences Toolbar
  • Select ‘Use the following IP address:’ and type in the ‘IP address’ tab 192.168.8.3
  • ‘Subnet mask’ should be automatically fulfilled as observed in the following image, else manually type the same subnet mask
COM Configuration - Preferences Toolbar
  • Click on ‘Ok’ and close the windows opened

Veronte Tracker configuration reset


In case Veronte Tracker needs to be reset to factory configuration, please follow the steps below:

  • Click on ‘Import’ in the Veronte Tracker dropdown menu
COM Configuration - Preferences Toolbar
  • Select ‘Online platforms manager…’ inside the ‘Build from template’ dropdown menu
COM Configuration - Preferences Toolbar
  • Download ‘Ground (Tracker)’ configuration by clicking on the cloud icon, a bin icon must appear after it has been downloaded
COM Configuration - Preferences Toolbar
  • Now click again on the ‘Build from template’ dropdown menu and select ‘Ground (Tracker)’
COM Configuration - Preferences Toolbar
  • A migration window should appear, click on ‘Accept’
COM Configuration - Preferences Toolbar
  • In the ‘Configuration merge’ window, select ‘No change’ in ‘Calibration’ tab
COM Configuration - Preferences Toolbar
  • The setup bar will pop up, showing the new configuration:
COM Configuration - Preferences Toolbar
  • Afterwards, press the save button to save the configuration
COM Configuration - Preferences Toolbar