If your Veronte unit cannot be detected through the USB port, please check if the PC is able to correctly detect the COM port.
On Windows OS systems this is done in the Device Manager:
Windows Device Manager
Warning
If the COM port is not detected, this will indicate a hardware issue. Please verify the integrity and continuity of all harnesses and wirings. If the problem persists please contact support@embention.com, one of our engineers will connect with you to diagnose the problem.
If the COM Port is correctly detected, the next step is to check that Veronte Pipe/ Veronte Link is correctly configured to read that PORT. Verify that either the individual PORT is configured or that the Autodetect COMs option is checked:
If the COM Port is correctly configured but Veronte still cannot be detected, its is likely that the USB communication has been disabled in the configuration.
If thats the case, it is necessary to force Maintenance mode in order to recover the communication and load a new configuration.
